Privacy Policy

This Privacy Policy explains how Arafagold (“Company”, “We”, “Our”, “Us”) collects, uses, stores, and protects your information when you visit or use our website www.arafagold.com (“Website”).

About Arafagold

Arafagold is a leading retail jewelry chain with a strong presence across Kerala and Tamil Nadu. Since our establishment in 2003 by Shri K. Abdul Salam, we have remained committed to offering an exquisite range of gold, diamond, silver, and branded watches—crafted with quality, trust, and elegance.

Our Office Address

Pavithra Nagar, East Fort, Pazhavangadi,
Thiruvananthapuram, Kerala – 695036
Phone: (+91) 9447480603, (+91) 7994676539

General

By using our Website, you trust us with your information. We are committed to maintaining that trust and comply with the highest standards of privacy and data protection. This Privacy Policy may be updated from time to time, and we encourage you to review it periodically.

Personal Information We Collect

You may voluntarily provide personal information such as name, email, mobile number, address, and payment details while using our Website or services. If you choose not to provide required information, you may not be able to access certain features or complete transactions.

Non-Personal Information

We may automatically collect non-personal data such as:

  • IP address and geographic location
  • Browser type (Chrome, Firefox, etc.)
  • Device details and operating system
  • Time spent on website and pages visited
  • Cookies and similar tracking technologies

Use of the Collected Information

We use your information to:

  • Improve our products, services, and user experience
  • Process orders, payments, and transactions
  • Respond to inquiries and provide customer support
  • Send confirmations, updates, and alerts
  • Verify identity and prevent fraudulent activities
  • Communicate promotions, offers, and news

Cookies

Our Website uses cookies to provide a better user experience. Cookies help us remember your preferences, improve site performance, and show relevant content. You may disable cookies in your browser settings, but some features may not work properly.

Security of Your Information

We follow industry-standard security practices to protect your data from unauthorized access, alteration, or misuse. However, no online platform can guarantee 100% security, and you acknowledge these inherent risks.

Sharing of Information

Your information may be shared with trusted third-party service providers under confidentiality agreements—for purposes such as order processing, payment handling, and customer support. We do not sell or rent your personal data.

Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party websites. Users are advised to review their respective privacy policies.

Data Retention

Your Personal Information will be retained as long as necessary to provide services or as required by law. Non-personal information may be retained indefinitely.

User Rights & Opt-Out

You may choose not to share personal details or withdraw consent at any time by writing to us. However, we may not be able to provide certain services without required information.

Business Transfer

In case of merger, acquisition, or asset transfer, your information may be shared with the new entity, which will continue to honor this Privacy Policy.

Grievance Officer

For any questions or concerns regarding privacy, you may contact:

Name: Grievance Officer – Arafagold
Email: support@arafagold.com

Acceptance of This Policy

By using this Website, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please discontinue using the Website.

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